Policies

Payment, Insurance, and Cost of Services

Cash, check, and Venmo are all accepted forms of payment. Credit cards are accepted via Square; a 2.75% merchant fee will be added to your bill. The fees for individual in-person evaluation, treatment, telephone, or Skype consultations are based on the length of evaluation and treatment time needed, the complexity of the service provided, and the distance traveled if services are not located in Kim’s office.

Payment is expected at the end of each in-person session; telehealth sessions will be invoiced at the end of each month and payment is expected no later than 10 business days. Kim retains the right to cancel or delay future services until prior balances are remitted in full.

Payment plans for evaluations can be negotiated at a pre-arranged rate and agreed upon prior to the initial evaluation occurring. A non-refundable deposit is required to hold your appointment. Written evaluation reports will be released once payment is received in full.

Kim does not participate in any insurance plans; she will provide you with a receipt that you can submit to your insurance company for reimbursement. Please call your insurance carrier directly to confirm your specific coverage. Additional paperwork required for appeals processes secondary to denials will be charged at Kim’s hourly rate.

Emails requiring a lengthy response and/or phone correspondence occurring in between scheduled appointments will be billed at Kim’s hourly rate; this type of correspondence is not billable to insurance as it is not considered direct patient care. Insurance companies also do not reimburse for ongoing case management (i.e., email/phone consultations with other providers/specialists, reports/summaries, onsite observations occurring in environments such as schools, etc.); these may be necessary from time to time to support your continuum/coordination of care. Any additional charges incurred for these services will be your responsibility.

Cancelled and Missed Sessions

Kim requires at least 24-business hours’ notice to cancel any appointment (i.e., if you are scheduled on a Monday, you need to cancel by Friday). If you miss or reschedule your appointment within those 24 business hours, you will be responsible for the entire session fee. This policy is waived in the event of an emergency or act of nature.